Shipping & Returns : Aspen Shops Online! We sell un-du, Kiddopotamus, Mobi, Goody, infant and patient gear, same day shipping

SHIPPING
We provide tracking information by email when your item ships. We charge a nominal amount for actual cost of packing materials and in some cases a very small labor charge. Some items such as flammable solutions are subject to special packing required by federal regulation resulting in higher packing costs. The shipping price quoted in our listings include all shipping, packing and/or handling charges.

SALE TAX
We charge sales tax on orders shipped to Colorado destinations only.

INSURANCE AND DELIVERY
UPS: Up to $100 insurance is included in UPS rates. Additional insurance is available at extra cost.
USPS: Insurance is available for an additional fee for USPS (postal) shipments.

It is the carrier's (UPS, USPS, etc.) responsibility to deliver your order in good condition. We will work with you and the carrier to locate your package if delayed, or lost. Carriers require shippers to file claims. Your claim should be submitted to us for processing.

We can ship via USPS, UPS, Fedex or DHL upon special request and payment of associated shipping and packing charge.

INTERNATIONAL SHIPMENTS
All prices are FOB Colorado Springs, CO USA unless otherwise noted. Aspen Shops Online ships to a limited number of countries. Buyers are responsible for all tariffs, taxes, port handling fees and other miscellaneous customs charges. Note: no shipping allowance is provided for returned merchandise shipped outside the U.S. Postal Service service area.

RETURNS:
You must obtain a Return Merchandise Authorization number from us before returning any item. A Return Merchandise Authorization (RMA) number must be requested within 3 days of delivery for DVDs, CDs, software, recorded media, camcorders, digital cameras and all other electronics (except baby monitors), or within 10 days for all other merchandise including baby monitors.

The following items are not returnable if the sealed product package has been opened:

Personal items including socks, slippers, slipper socks, combs, brushes, personal grooming items.
Shower and faucet lights (manufacturer's warranty may apply).

Comment regarding items sold in packs: If the individual items within a pack are sealed, they are returnable. Example: a 12 pack of soft socks comes in a sealed bag. However, each pair inside is sealed with a sleeve and plastic tie. If the sleeve and tie are intact, the item is returnable. Returns of partial packs will be credited prorata based on the price paid for the pack.)

We accept returns if:

the item is defective:
We refund all amounts paid plus a return shipping allowance, less any rebates issued on the item. Return shipping allowance will not be issued for returns originating outside the U.S. Postal Service service area (i.e. from international locations.) Defective items should be returned undamaged, unaltered and in the original retail packaging (unless such packaging is designed to be destroyed upon opening).
we shipped the wrong item or the item was incorrectly described:
We refund all amounts paid for the item plus a return shipping allowance, less any rebates issued on the item. Return shipping allowance will not be issued for returns originating outside the U.S. Postal Service service area (i.e. from international locations.) Items must be returned unused, undamaged, unaltered, in the original retail packaging, and be resaleable. All original manufacturer's tags, warranty papers, UPC codes, and instruction sheets or manuals must accompany the returned product.
the wrong item was ordered or you changed your mind after shipping:
(does not apply to opened or used personal items (combs, socks, other apparel, etc.)

We refund the purchase price less a 15% restocking charge. We also refund taxes paid on the items returned. We do not refund shipping charges or provide a shipping allowance for the return. Any rebates issued will be deducted from the refund. Items must be returned unused, undamaged, unaltered, in the original retail packaging, and be resaleable. All original manufacturer's tags, warranty papers, UPC codes, and instruction sheets or manuals must accompany the returned product.

Exchanges:
When the wrong item was ordered or you have changed your mind after the order was shipped, a customer wishing to exchange items for other items in our store may have all or a portion of the restocking fee waived. The amount waived will be proportional to the relative values of the item(s) exchanged. If the value of the new item(s) equals or exceeds the value of the item(s) being exchanged then no restocking fee will be charged

To exchange items simply make a new online purchase in the normal manner. During checkout use the comments section to type the RMA number. This will assure that the restocking fee is properly adjusted when your returned item is received by us. (if you checkout without entering the RMA number, send us an email at returns@aspenshopsonline.com or telephone 877-834-8541 toll-free and we will add the information to your order. Please provide both the RMA number and the order number for the new order.)

When your return is received we will issue the refund directly to the payment account (credit card, debit card, etc.) used to pay for the returned items. If you originally paid by check or money order, or if your credit/debit card account has been closed or expired or modified since the original purchase your refund will be issued by check from Aspen Shops LLC.

Prompt shipping of the returned items is necessary as refunds must be posted within 30 days from the original purchase date.

The Return Merchandise Authorization (RMA) number should be written prominently on return packages and return procedures followed.