Shipping & Returns

SHIPPING
We provide tracking information by email when your item ships. We charge a nominal amount for actual cost of packing materials and in some cases a very small labor charge. This charge averages $1.77 and is included in the shipping quotes provided on our website. Some items such as flammable solutions are subject to special packing required by federal regulation resulting in higher packing costs. The shipping price quoted in our listings include all shipping, packing and/or handling charges.

We ship via USPS, and UPS. We can also ship via Fedex upon special request however this may create a 1 to 2 day delay as we must arrange for pickup. 

Free Shipping is offered on select items. Unless otherwise stated in the product description, Free Shipping is limited to those areas served by the U.S. Postal System (50 United States, American Samoa, District of Columbia, Federated States of Micronesia, Guam, Northern Mariana Islands, Marshall Islands, Palua, Puerto Rico and US Virgin Islands.)

Some items may have shipping restrictions (i.e. Flammable liquids cannot be shipped via air which rules out First Class and Priority Mail.) Any shipping restrictions are clearly stated in the product descriptions.

INSURANCE AND DELIVERY
UPS: Up to $100 insurance is included in UPS rates. Additional insurance is available at extra cost.
USPS: Insurance is available for an additional fee for USPS (postal) shipments.

Once your order hs been tendered to the shipping carrier, it is the carrier's (UPS, USPS, etc.) responsibility to deliver your order in good condition. We will work with you and the carrier to locate your package if delayed, or lost and to file claims. Carriers require shippers to file claims. Your claim should be submitted to us for processing.

INTERNATIONAL SHIPMENTS
All prices are FOB Colorado Springs, CO USA unless otherwise noted.
Aspen Shops Online ships to a limited number of countries. Buyers are responsible for all tariffs, taxes, port handling fees and other miscellaneous customs and import charges.

SALES TAX
We charge sales tax on orders shipped to Colorado destinations only.

RETURNS:
You must obtain a Return Merchandise Authorization number from us before returning any item. A Return Merchandise Authorization (RMA) number must be requested within 60 days (3 days for electronics).

The following items are not returnable if the sealed product package has been opened:

  • Personal items including socks, slippers, slipper socks, combs, brushes, personal grooming items.
  • Shower and faucet lights (manufacturer's warranty may apply). 

The following items are not returnable:

  • Consumables such as ointments, gels, soaps, supplements, batteries.

Note regarding items sold in packs: If the individual items within a pack are sealed, they are returnable. Example: a 6 pack of hospital slippers come sealed in individual bags (one pair per bag). These are returnable (you do not need to provide the entire pack.) Returns of partial packs will be credited prorata based on the price paid for the pack divided by the number of items returned.) 

We accept returns if:

  • the item is defective:
    • We refund all amounts paid plus a return shipping allowance based on the original shipping address, less any rebates issued on the item. Return shipping allowance will not be issued for returns originating outside the U.S. Postal Service service area (i.e. from international locations.) Defective items should be returned undamaged, unaltered and in the original retail packaging (unless such packaging is designed to be destroyed upon opening). All original manufacturer's tags, warranty papers, UPC codes, and instruction sheets or manuals must accompany the returned product. Note: some items (generally electronics and appliances) have a manufacturer's warranty to cover defective items. Many require warranty service to be handled directly between the customer and manufacturer. Please contact us by phone before returning defective merchandise.
  • we shipped the wrong item or the item was incorrectly described:
    • We refund all amounts paid for the item plus a return shipping allowance based on the original shipping address, less any rebates issued on the item. Return shipping allowance will not be issued for returns originating outside the U.S. Postal Service service area (i.e. from international locations.)  Items must be returned unused, undamaged, unaltered, in the original retail packaging, and be resaleable. All original manufacturer's tags, warranty papers, UPC codes, and instruction sheets or manuals must accompany the returned product.
  • the wrong item was ordered or you changed your mind after shipping:
    (does not apply to opened or used personal items (combs, socks, other apparel, etc.)
    • We refund the purchase price less a 15% restocking charge. The restocking fee may be waived if you exchange for other items in our store (see "Exchanges" below for details.) We also refund taxes paid on the items returned. We do not refund shipping charges or provide a shipping allowance for the return. Any rebates issued will be deducted from the refund. Items must be returned unused, undamaged, unaltered, in the original retail packaging, and be resaleable. All original manufacturer's tags, warranty papers, UPC codes, and instruction sheets or manuals must accompany the returned product

Exchanges:
When the wrong item was ordered or you have changed your mind after the order was shipped, a customer wishing to exchange items for other items in our store may have all or a portion of the restocking fee waived. The amount waived will be proportional to the relative values of the item(s) exchanged. If the value of the new item(s) equals or exceeds the value of the item(s) being exchanged then no restocking fee will be charged. Items must be returned unused, undamaged, unaltered, in the original retail packaging, and be resaleable. All original manufacturer's tags, warranty papers, UPC codes, and instruction sheets or manuals must accompany the returned product.

To exchange items simply pack the items to be returned and write the RMA (Return Merchandise Authorization) number on the outside of the package. The RMA number is the original order number (invoice number) for items being exchanged.

Make a new online purchase in the normal manner. During checkout use the comments section to type "this is an exchange order for order number ____" and provide original order number (RMA number). This will assure that the restocking fee is properly adjusted when your returned item is received by us. (if you checkout without entering the RMA number, send us an email at returns@aspenshopsonline.com or telephone 877-834-8541 toll-free and we will add the information to your order. Please provide both the RMA number and the order number for the new order.)  If you would like us to provide a postage paid return label for your return please contact us by phone toll-free at 877-834-8541 Mon-Sat 10am-7pm Mountain time. Use of the postpaid label will save you the need to go to the post office to mail your package. You can simply hand your package to your postal carrier.

When your return is received we will issue the refund directly to the payment account (credit card, debit card, etc.) used to pay for the returned items. If you originally paid by check or money order, or if your credit/debit card account has been closed or expired or modified since the original purchase your refund will be issued by check from Aspen Shops LLC. 

Prompt shipping of the returned items is necessary as refunds must be posted within 30 days from the original purchase date. 

The Return Merchandise Authorization (RMA) number should be written prominently on return packages and return procedures followed.

Ship returned items to:

RETURNS (RMA #_______)
ASPEN SHOPS
12793 Pine Valley Circle
Falcon, CO 80831-4011

You may use any shipping method, as long as merchandise reaches us within 30 days of the original purchase.
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